1. Introduction
We respect your privacy and process personal data in accordance with applicable data-protection laws, including the EU General Data Protection Regulation (GDPR) where it applies. This policy covers the SONNOX MEDIA website and related purchase / support communications for products such as the Paper Animation Template.
Contact for privacy matters: [email protected]
2. Data we collect
Depending on how you interact with us, we may process:
- Identity & contact data — name, email address, and any details you include in messages.
- Order data — product purchased, order ID, timestamp, payment status, and billing country/region as provided by our payment processor (e.g. Whop).
- Technical data — IP address, browser type, device/OS, referring URL, pages viewed, and approximate location derived from IP.
- Support data — content of emails or tickets you send us about downloads, compatibility, or account issues.
- Marketing preferences — if you opt in to product update emails.
We do not intentionally collect special-category (sensitive) personal data. Please do not send us unnecessary sensitive information.
3. How we collect data
- Directly from you when you purchase, email us, or submit a form.
- Automatically via server logs, cookies, or similar technologies when you browse the site.
- From payment and delivery providers that process your transaction and send download confirmations.
4. Purposes and legal bases
We use personal data to:
- Fulfill contracts — process orders, deliver download links, provide updates you purchased (Art. 6(1)(b) GDPR).
- Provide support — respond to technical and license questions (Art. 6(1)(b) and/or (f)).
- Operate and secure the site — prevent fraud, abuse, and outages (Art. 6(1)(f)).
- Meet legal obligations — tax, accounting, and regulatory record-keeping (Art. 6(1)(c)).
- Communicate product updates — where you have opted in or where soft opt-in rules allow (Art. 6(1)(a) or (f)).
5. Cookies and similar technologies
Our site may use essential cookies required for security and basic functionality. If we use analytics or marketing cookies, we will do so in line with applicable consent rules. You can control cookies through your browser settings; blocking some cookies may affect site features.
6. Sharing your data
We do not sell your personal data. We may share data with:
- Payment and marketplace providers (such as Whop) to process purchases and deliver digital goods.
- Hosting, email, and analytics providers acting as processors under our instructions.
- Professional advisors or authorities where required by law or to protect our rights.
Third parties process data under their own privacy policies when they act as independent controllers (for example, Whop checkout).
7. International transfers
Your data may be processed in countries other than your own. Where GDPR applies and transfers leave the EEA/UK, we use appropriate safeguards such as Standard Contractual Clauses or rely on adequacy decisions where available.
8. Retention
We keep personal data only as long as needed for the purposes above — typically for the life of your product license relationship plus any period required for accounting, dispute resolution, or legal compliance. Support emails may be retained for a reasonable period to maintain service quality.
9. Security
We implement reasonable technical and organizational measures to protect personal data. No method of transmission or storage is 100% secure; if you suspect a breach involving your account or order, contact us immediately.
10. Your rights
Depending on your location, you may have rights to access, rectify, erase, restrict, or object to processing of your personal data, and to data portability. Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.
To exercise these rights, email [email protected]. You may also lodge a complaint with your local supervisory authority.
11. Children
Our products and website are directed at adults. We do not knowingly collect personal data from children under 16 (or the higher age required in your jurisdiction). If you believe a child has provided us data, contact us so we can delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of the site after changes means you acknowledge the updated policy. Material changes will be posted on this page.
13. Contact
Privacy questions: [email protected]
See also our Terms & Conditions.